Broadband: Customers ‘in the dark’ as providers hike mid-term contracts above inflation | Personal Finance | Finance

“Our industry, unfortunately, has a poor reputation for managing customer expectations and being transparent with communications, and introducing price rises mid-contract at a time when everyone is struggling with household bills will not improve matters.”

Unlike the majority of broadband providers, Zen Internet is offering some relief to its customers during the cost of living crisis.

The broadband provider is letting customers know about its Contract Price Promise which is saving consumers money.

This is a pledge by Zen Internet to not raise broadband prices for the length of the contract period, according to Mr Stobart.