Pension Credit: Britons miss out on £1,900 due to ‘complex’ & ‘intrusive’ process | Personal Finance | Finance
“The first is the complexity of the pension credit claim form, which is demanding and requires evidence to be submitted alongside it. Many of the people who might be entitled need support to complete it.
“The second is associated with the first: it is a very intrusive process. Many people are not comfortable, and indeed may well be embarrassed, about the need to claim and therefore choose to try to get by without it.
“Some may well believe that even when they have been through the process they are unlikely to get any additional support.”
Recently, the Government has made a conscious effort to get people on Pension Credit however Ms Chaplain believes further improvements can be made.
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