Airlines could issue refund for one-hour flight delays in the UK – ‘people deserve it’ | Travel News | Travel

Mr Shapps explained: “People deserve a service that puts passengers first when things go wrong, so today I’ve launched proposals which aim to bolster airline consumer protections and rights.

“We’re making the most of our Brexit dividend with our new freedoms outside of the EU, and this review will help build a trustworthy, reputable sector.”

Chief executive of industry body Airlines UK, Tim Alderslade, said carriers “work hard to ensure that the passenger experience is as smooth and enjoyable as possible”.

CAA chief executive Richard Moriarty explained the proposals are a “clear indication of the need to enhance our enforcement powers, and bring us in line with other regulators”.