Amazon has issued an urgent warning to its customers to watch out for scammers online looking to steal their personal information. The online retailer noted that it took down thousands of dodgy websites and phone numbers that were being used for scams, following reports by Amazon customers. In an email, Amazon noted that it had taken down more than 20,000 phishing websites and 10,000 phone numbers that were used as part of impersonation scams.
“Phishing” refers to when criminals use scam emails, text messages or phone calls to trick their victims.
The aim is often to make you visit a website, which may download a virus onto your computer, or steal bank details or other personal information.
Amazon added that they referred hundreds of suspected cyber criminals across the globe to law enforcement to help them ensure these scammers are held accountable.
The retailer urged customers to take some steps in order to protect themselves against scammers.
Be careful installing apps or software
Amazon said that it will never ask you to install an app or download software in order to receive a refund or to get help from customer service.
Never pay over the phone
Amazon will not ask you to provide payment information, including gift cards (or “verification cards”, as some scammers call them), for products or services over the phone.
Always verify orders directly with Amazon
Amazon said that it will not call, text, or email you about an order you aren’t expecting, and ask you to urgently confirm the purchase.
For any question related to an order, you should always check Your Orders on Amazon.co.uk or via the “Amazon Shopping” app.
Be wary of false urgency
Amazon will not pressure you to act now. Scammers may try to create a sense of urgency to persuade you to do what they’re asking.
Amazon urged its customers to report any suspicious communication they receive, whether it’s a call, text, or email.
