A UK Government spokesman said: “A claimant commitment was created for Ms Radford on February 16 outlining her work responsibilities and she was warned that her claim would be closed if she did not accept the commitment.
“A subsequent reminder was sent to Ms Radford and she was given an extension due to her circumstances but she failed to accept it by March 14 and her claim was closed.
“Customers always have the option of contacting the service centre by phone and people are only sanctioned if they fail, without good reason, to meet the conditions they agree, and emphasis is placed on protecting vulnerable claimants.”
Each claimant receives a Claimant Commitment when they start receiving Universal Credit or whenever their situation changes, such as taking up a new job.
