Nationwide customers see payments delayed due to another online banking outage | Personal Finance | Finance
Customers of the building society have reported problems when it comes to making payments and transferring funds. The issue was noticed by website DownDetector and has since been picked up by many customers, who have voiced their anger and concern on social media. As a result of this issue, some people have been unable to get their salary wages or pay vital bills.
On Twitter, one customer asked: “Hi, is there a problem with online money transfer into Nationwide bank accounts? My payment hasn’t arrived this morning.”
Another user named Spiritual explained: “It’s been three hours still no money into my account.
“I have three children and I couldn’t get them bus passes for school. I can’t top up my electric or gas or can’t get us our food.
“This isn’t on. We should all be compensated for this absolute mess. I have no money.”
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In response, the building society said: “We’re sorry, due to a technical issue some incoming and outgoing payments are delayed at the moment.
“If you’ve made a Faster payment, there’s no need to resend it. Standing orders, Direct Debits & cards are working normally.”
Nationwide also linked to its service status webpage, which allows customers to monitor any disruptions to the financial institution’s services.
The building society added: “We’re working hard to resolve this issue and apologise for any inconvenience caused.
“No member will be left out of pocket as a result of this issue and all associated Nationwide fees and charges will be refunded. All other services are working normally.”
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