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Speaking about the process of making a claim, Rob said: “It’s about our shared provider, making sure and ensuring that it delivers best practice.
“And when it falls dangerously short, not just ensuring the NHS is held to account, but that the individual is properly remunerated for their injury to be sure, but also to protect, to serve and to defend the NHS to make sure it keeps its standards up.
“And also where we know in instances there have been a series of problems perhaps in one unit, for instance, unless people come forward and are prepared to say what’s happened to them, that can really result in long term bad practice, which is not what the NHS wants either.
“But what I’ve learned is that these actions can improve treatment and ensure the safety of patients in the future. Ultimately, improving services for all of us,” he added.
You can contact Patient Claim Line here.