Santander customer loses £900 to scammer and told she can’t get it back | Personal Finance | Finance
However, Rip Off Britain had contacted Santander themselves, who told them she wouldn’t be able to get money back.
Rip Off Britain told viewers Santander said while the bank “has sympathy for her, as she’d sent the money without making any checks to verify the identity of that person it would not be refunding her cash”.
Additionally, WhatsApp told Rip Off Britain: “Although its messaging platform provides end-to-end encryption just like regular sms or phone calls, it is possible for other WhatsApp users who have your phone number to contact you and it urged people not to send money to anyone even if they appear to be one of your contacts.”
Santander advised on their website that customers who believe they have been the victim of fraud should contact them as soon as possible.
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