To call 2021 a challenging year for T-Mobile seems like a pretty big understatement. In more ways than one, the “Un-carrier” probably had its toughest year from said modern “Un-carrier” era, which started with an aggressive rebranding effort and some incredibly competitive promotions back in 2013.
In third place, AT&T was unable to move the needle from a total score of 783 back in July 2021, while Cricket Wireless impressively gained 20 points to snatch the MVNO (mobile virtual network operator) crown away from Metro by T-Mobile.
With 824 points, Cricket Wireless even edged out T-Mobile itself, although that’s obviously not an entirely fair comparison. Neither is comparing T-Mobile and Cricket with Consumer Cellular, the unchallenged leader of the “value mobile virtual network operator” segment with an outstanding 855-point tally.
In case you’re wondering, the report relies on the customer care experiences of nearly 11,500 people, which means that it’s far from superficial or insignificant but at the same time it cannot possibly reflect the feelings and opinions of most (let alone all) wireless consumers across the nation.
